Frequently Asked Questions
Is there a minimum order?
There is no minimum order for either the pick up or delivery option.
When is the Online Market 'open and shut'?
The Online Market opens at 12:01am on Fridays. It shuts the following Thursday at 11:59pm. Orders made before 11:59pm Thursday are for that Saturday's pickup. Any orders made after that are for the following Saturday.
Example 1 - order is made at 4:00pm Thursday, November 19th. Order will be ready Saturday, November 21st.
Example 2 - order is made at 9:00am Friday, November 20th. Order will be ready Saturday, November 28th.
Are there any exceptions to closing hours?
Yes. For inventory management reasons, Beking's, Biemond's and Nat's Bread close at 2pm on Thursdays.
When and where is the pick up?
Pick up is on Saturdays between 11:00am and 1:00pm at 131b Beechwood Ave and 1:00-1:30pm at 339 Richmond Road.
Do I need an account to order?
Yes. It speeds up your check out and gets you tied into the Beechwood Market Community. Please be sure to verify your account by answering the email sent to you after your initial registration.
What health and safety measures are you taking to protect customers?
Although we have moved indoors, we continue to follow all OPH COVID prevention measures. We ask that only two customers are in the 'store' at once. There are posters reminding customers to respect social distancing and handwashing practices. There is hand sanitizer available to all customers (made by our friends at the Dairy Distillery).
Staff wear masks during order aggregation and customer service.
Unique to a small, local operation, we can track the number of hands that have been on your merchandise. What is minimal, Alex.
How much is delivery? When can I expect it?
Delivery is $5 flat. They are all done on Saturdays. We aim to get all deliveries done - east of Bank st between 10am and 1pm and west of Bank st between 1pm and 2pm.
Should I bring my reusable bags with me?
You can, but not necessary. Your order will be put into a recyclable paper bag or box.
Can I modify or cancel my order?
Yes. Best option is to just cancel your order and start again.
If I sign up for the newsletter, do I get bombarded with malarkey?
No. The newsletter comes twice a week. It includes community news, Market updates and facts about
the vendors. You will not receive anything more.
If I order on Friday, would I pick it up the Saturday immediately after?
No. Please see point #2.
Are there any additional/hidden fees?
No. We are upfront about all the costs to our customers.
Can I pay when I pick up my order?
No. All items are prepaid through the Online Store. There is no cash exchanged on site and no additional
items for sale.
Do I have to stick to my allotted time slot?
Yes, please. It will prevent bottlenecks and allow us to get the local goodness out to as many people as
possible.
Can I return or replace items?
We encourage you to check the contents of your order for accuracy before you leave the Click and Collect area. If an item is missing or unsatisfactory, we will replace it with the same or similar product the following Saturday. Because we will have only the quantities ordered for any given week and nothing additional, we would not be able to replace the item in the immediate.
Of course, we will do our best to get you the item sooner than the following week, but we do not guarantee it.
Still have questions?
Drop us an email at beechwoodfm@gmail.com.